Refund & Return Policy
At Cherry Street Co., customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
Returns are accepted within 30 days of delivery.
To be eligible for a return:
- Item must be unused and in its original condition.
- Item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings
- Hair accessories
- Personal care items
- Sale or clearance items
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue so we can make it right.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
For questions regarding returns or refunds, please contact us at your customer support email.